Customer Service Representative - State Farm Agent Team Member
Part Time • Champaign, IL
Responsive recruiter
Benefits:
- Small, Friendly Office Environment
- Retirement Benefits Match when eligible
- Company parties
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Training & development
- Wellness resources
- Bonus based on performance
ROLE DESCRIPTION:
This is an in-person part-time position from 9:30AM -1:30PM Monday through Friday in our office.
If you're looking for a professional part-time opportunity with consistent mid-day hours (no nights or weekends), this might be the perfect fit for you!
In this specific Customer Service Representative role with Lenschow Insurance & Financial Services, Inc., you are an integral part of our Customer Care and Customer Relations team where you will be one of the first points of contact from current and potential customers calling the office, coming into the office or reaching out via email/text. In this role, you will generate the kind of exceptional customer experiences that reinforce the growth that we have developed over the past 24+ years in our agency. In a world where insurance is seen by many as a commodity, our goal is to make each interaction personal and customer-focused. We listen to customers in order to find out what their needs are and offer valuable solutions in a prompt, friendly and efficient manner.
If you have a passion for helping others along with strong communication skills and attention to detail, you might make a great addition to our team. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
If you're looking for a professional part-time opportunity with consistent mid-day hours (no nights or weekends), this might be the perfect fit for you!
In this specific Customer Service Representative role with Lenschow Insurance & Financial Services, Inc., you are an integral part of our Customer Care and Customer Relations team where you will be one of the first points of contact from current and potential customers calling the office, coming into the office or reaching out via email/text. In this role, you will generate the kind of exceptional customer experiences that reinforce the growth that we have developed over the past 24+ years in our agency. In a world where insurance is seen by many as a commodity, our goal is to make each interaction personal and customer-focused. We listen to customers in order to find out what their needs are and offer valuable solutions in a prompt, friendly and efficient manner.
If you have a passion for helping others along with strong communication skills and attention to detail, you might make a great addition to our team. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for to add to our team. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Develop and strengthen customer relationships by providing outstanding service with each interaction.
- Eagerly assist with customer inquiries creating an exceptional experience so much that they would want to recommend us.
- Assist customers with policy changes and updates.
- Answer questions from customers regarding coverages, pricing questions or claim questions.
- Assist customers with filing insurance claims and follow up with customers to ensure their claim is moving along as anticipated.
- Maintain accurate records of customer interactions by documenting customer accounts to best facilitate a seamless approach from any agency team member who steps up to assist a customer.
- Coordinate with other team members and business partners to facilitate communication and ensure customer satisfaction.
QUALIFICATIONS:
- A genuine desire to help people and show a willingness to proactively greet and communicate effectively with customers, peers and community partners.
- Strong communication and interpersonal skills and problem-solving skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred but not necessary.
- Pay will be commensurate with experience/licensing.
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Must be/become licensed in Property/Casualty Insurance in the state of Illinois.**
- If you don't have an active Property/Casualty Producer license in Illinois, we will guide you through the process in order to sit for the exam. After six months of service in the team following obtaining a new license, you are eligible for reimbursement of licensing fees.
Compensation: $17.00 - $22.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Champaign, IL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Earn benefits and rewards that are second to none